We categorize our domestic shipments based on the size and nature of the item to ensure proper handling.
Standard Sized Items (Stocked): Items currently in stock and of standard size (e.g., decor, small linens, accessories) typically arrive within 3 to 14 business days from the date of purchase.
Oversized, Special Order, or Custom Products: Due to the specialized crating, freight requirements, or artisan crafting time required for these pieces (e.g., furniture, large mirrors, bespoke orders), please allow 14 to 30 business days for delivery.
Grey & Gilded is pleased to offer worldwide shipping. Please note that international transit times can vary significantly based on the destination country and customs processing.
International Orders: Standard international shipping typically takes 7 to 30 business days.
Customs & Duties: Please be aware that international orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.
Processing Time: Most orders are processed within 1–3 business days before shipping. You will receive a confirmation email with tracking information once your order has been dispatched.
Tracking: Once your order is on its way, you can monitor its progress via the tracking link provided in your shipping confirmation.
We accept returns on new, unused items within 14 days of the date you received your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please follow these steps:
Contact our support team at [Insert Email Address] with your order number and the reason for the return.
Once your return is accepted, we will provide you with instructions on where and how to send your package.
Items sent back to us without first requesting a return will not be accepted.
To maintain the integrity of our collection, please note the following:
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items: Custom-made products, special orders, and “Final Sale” items are not eligible for return unless they arrive damaged or defective.
Shipping Costs: Unless the return is due to an error on our part or a defective product, customers are responsible for the cost of return shipping.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, you’ll be automatically refunded on your original payment method within 5–10 business days.
Original Shipping: Please note that original shipping fees are non-refundable.
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
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